Refund Policy

Because HVAC work often involves labor, diagnostics, scheduling, equipment, parts, materials, permits, third-party products, and project-specific planning, refunds are handled based on the type of payment, the stage of work, and the written agreement connected to the service.

This policy is intended to provide general guidance. Specific terms in a signed proposal, invoice, estimate, maintenance agreement, financing agreement, manufacturer warranty, or written service agreement may control if they differ from this general policy.

Service call fees, trip charges, diagnostic fees, inspection fees, consultation fees, and similar charges are generally non-refundable once a technician, representative, or service provider has been dispatched, time has been reserved, or diagnostic work has begun.

These fees compensate the company for scheduling, travel, labor, review, and professional evaluation, even if the customer decides not to proceed with repairs or additional work.

Payments for completed repair work are generally non-refundable. If there is a concern with completed repair work, customers should contact us promptly so we can review the issue. Depending on the situation, we may inspect the work, explain the findings, perform additional work, address warranty-related concerns, or provide another resolution at our discretion and according to any applicable written warranty.

A refund is not automatically provided because equipment has additional unrelated issues, because an older system later fails, or because the customer chooses a different contractor after work has been performed.

Some installation, replacement, or larger HVAC projects may require a deposit before work is scheduled, equipment is ordered, or materials are reserved. Deposits may be partially or fully non-refundable once costs have been incurred, equipment has been ordered, custom planning has begun, permits have been started, or installation time has been reserved.

If a customer cancels before equipment is ordered or significant work has begun, we may review whether any portion of the deposit can be refunded. Any refund will depend on administrative time, design work, restocking fees, supplier charges, cancellation costs, permit fees, and other expenses already incurred.

HVAC equipment, parts, materials, accessories, indoor air quality products, thermostats, electrical materials, and special-order items may be non-refundable once ordered, shipped, delivered, installed, or customized for a specific project.

If a manufacturer, distributor, or supplier allows a return, any refund may be reduced by restocking fees, shipping fees, handling fees, administrative costs, or other charges.

Maintenance agreement payments, tune-up plan payments, service plan fees, or membership fees are subject to the terms of the specific maintenance agreement. If no separate written cancellation terms apply, refunds are generally not provided for services already performed, scheduled benefits already used, priority scheduling benefits, discounts received, or elapsed coverage periods.

If a customer requests cancellation of a maintenance agreement, the company may review the account and determine whether any unused portion is refundable. Any refund is at the company's discretion unless otherwise required by law or stated in writing.

Customers should contact us as soon as possible if they need to cancel or reschedule an appointment. Repeated cancellations, late cancellations, missed appointments, inaccessible equipment, no-shows, or failure to provide safe access may result in fees or loss of scheduling priority.

Cancellation terms for installations or larger projects may differ from ordinary service calls and may be stated in the written proposal or agreement.

Rebates, incentives, financing approvals, program credits, and loan terms are controlled by third-party programs, lenders, utilities, manufacturers, or government-related energy-efficiency programs. Kearney HVAC and JJJK Holdings, Inc. do not guarantee rebate approval, financing approval, timing, amount, or payment.

A delay, denial, reduction, or change in a third-party rebate or financing program does not automatically create a right to a refund from the company for completed work, ordered equipment, or services performed.

Some products or equipment may be covered by manufacturer warranties. Warranty remedies may include replacement parts, repair support, or other remedies determined by the manufacturer or written warranty terms. Warranty coverage does not always include labor, shipping, diagnostic fees, refrigerant, maintenance, accessories, or related costs unless specifically stated.

Customers should contact us if they believe a warranty issue applies. We will review the concern and explain available next steps.

If you believe a payment was charged in error, duplicated, or applied incorrectly, contact us promptly with the invoice number, payment date, amount, and a brief explanation. If we confirm that an error occurred, we will correct the issue, issue a refund, credit the account, or apply the payment properly.

Customers are encouraged to contact us directly before filing a payment dispute or chargeback so we can review the issue and attempt to resolve it. Filing a chargeback for valid completed work, approved deposits, or correctly billed services may delay resolution and may require additional documentation.

To request a refund review, contact us with:

• Your name
• Phone number
• Email address
• Service address
• Invoice or proposal number, if available
• Date of payment
• Amount paid
• Reason for the request

Refund requests may be sent to: manager@jjjkearney.com

Approved refunds may take several business days to process after approval, depending on the original payment method, bank, card provider, or payment processor. We are not responsible for delays caused by banks, payment processors, card networks, or third-party providers.

For questions about this Refund Policy, contact: